Goal of this position:

  • Maximize client satisfaction by fulfilling their requests, solving their problems efficiently and supporting them through effective guidance / trainings
  • Ensure project delivery and successful implementations in a timely manner


Tasks and Responsibilities:

  • Implementation and setup and configuration of the applications of VESTIO at the client site and at the company platform
  • Conduct application support, data support and technical support
  • Data migration (legacy data) from existing system at the clients’ site
  • Data validation & reconciliation with old systems of results post migration to the new system
  • Implement integrations with different ERP systems (Dynamics, IMAL, Oracle, etc.) or trading system
  • Provide training in Arabic and English for customers and determine the material needed for client training in coordination with management
  • Follow up with clients after training to ensure optimal training results
  • Communicate with clients frequently and even sometimes during days off
  • Solve problems and find workaround solutions on the spot (suggest change on an SP – link an excel to the DB – create a form inside excel and connect it to the DB – etc.)
  • Respond to tickets and elaborate responses (using screenshots and diagrams and scenarios)
  • Support the QA department to create their scenarios when technical skills are needed
  • Help in documentation of the products including release notes and provide analysis when needed
  • Handle direct contact with clients after sale
  • Receive customer complaints calls and check if they can be resolved via phone
  • Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone, and perform analysis and requirement gathering when needed
  • Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software
  • Modify applications’ reports upon request
  • Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
  • Communicate with clients throughout the software customization process to obtain feedback and approval
  • Create a specialized document for each client, detailing all customizations made and prepare release notes as well
  • Support business development with pre-sales content


Job Specifications:

  • Qualifications: Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field.
  • Experience: 4 years of experience in ERP and/or financial sector and related fields.
  •                   4 years of experience in an equivalent job position and project management.

  • Skills:

- Web server, Network basis, Windows server, SQL Server and Crystal Report

- Only for Kuwait residents

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